Contents Close
  1. Marketing Automated Review System - Login Page
  2. Resetting Your Suspended Account
  3. Change Password
  4. Forgot Password
  5. Timeouts
  6. Password Expiration
Marketing Automated Review System - Login Page Top   Close

For security and authentication purposes, you are required to enter a valid User ID and Password before access will be given to the site. Enter your username and password in the fields provided then click on the Log In button.

*** When you successfully login for the very first time you will need to provide the One-time PIN sent to the registered user email address, select the checkbox to accept the Terms and Conditions of Use and Privacy Policy and then click on Continue Login. User enrollment screen displays for the user to enroll in MFA (Multi-factor Authentication) for the first time. ***

Set the five answers for the five security questions selected from dropdown and click on Continue Login. Provide the new password and confirm will then enable the Continue Login. Finally user will automatically login into Marketing Automated Review System application.

Three invalid authentication attempts will result in the suspension of your account. Once your password has been suspended, you will need to reset it before you can gain entry to the system.

Resetting Your Suspended Account Top   Close

Marketing Automated Review System gives you several ways to reset your password or suspended account. The first is to use the "Forgot Password" utility. If you continue to experience problems logging in, even after trying to reset or change your password, then another option is to call the SEI Manager Desktop Support Desk for assistance. 

The support desk is available Monday through Friday during from 8:00 am to 9:00 pm ET as well as Saturdays from 1:00 pm to 5:00 pm ET and can be reached by calling 1-888-474-9226.  

Change Password Top   Close

If you need to change your current password, there is a link provided "Edit Security Profile" on the login page which will take you to the change password utility.

If you attempt to login and your password has expired the system will automatically show the password expiration notification and user need to follow steps for Password expiration. Provide User id and Password and click on "Edit Security Profile", you will be taken to Security Challenge page, provide the security answers and click on continue. Profile update screen is launched and user can select the Password link to change password and Phone Number/Security Questions to change the Security Questions.

To change your password you need to enter your old password as well as a new password. The new password must be entered twice. The first time specifies the password. The second time confirms it. Your new password must be between 8 and 20 characters in length, contain at least one numeric character, one upper case character, one lower case character, cannot contain more than two repeating characters, cannot contain user id, last five password cannot be used and cannot contain your first or last name. Click on the update button to finalize your changes. If you successfully perform the in change password the application will take you to the homepage on clicking done button.

Note! If your password will expire within 7 days of logging in, MFA places a friendly reminder on your Login page to create and confirm new Password and click on Update & Continue link that leads to the change password utility and user can click on Cancel button if wishes to change the password later. 

Forgot Password Top   Close

If you have not used the system in a while and have forgotten your password, use the "Forgot Password" link to regain access. The, "Forgot Password" link is located immediately below the User ID field on the login page. The "Forgot Password" hyperlink allows a registered user to reset their password themselves. This can be useful if your account becomes suspended because you failed to login successfully three consecutive times. Provide the User Id and if you click on the "Forgot Password" hyperlink you will be taken to verification method of security challenge.

Authenticate with the security answers in the field provided and then click on the continue login button. If confirmed, you will be taken to verification methods to provide one-time PIN sent to the registered email address.

Set the new password and confirm for your account then click on the Continue Login button. Upon successful completion, you will be taken to your Marketing Automated Review System home page.

Your security is of the utmost importance to us at SEI, therefore if you fail to correctly answer the challenge question your account will be locked and you will be asked to contact the support desk. The support desk is available Monday through Friday during from 8:00 am to 9:00 pm ET as well as Saturdays from 1:00 pm to 5:00 pm ET and can be reached by calling 1-888-474-9226.

Timeouts Top   Close

As a security precaution Marketing Automated Review System can also "time out". To “Timeout” means that after a specific amount of time has transpired without use by the user, the application will require the user to log in again before being allowed to continue.

MFA session timeout occurs if a user is logged on but has not performed an action in the last 30 minutes. When the user attempts to perform any subsequent action they are immediately presented with the MFA session timeout page.

User should close the window and open the Marketing Automated Review System URL again. When a user logs in from an MFA timeout they are returned to the home page, not their location before the timeout.

These features are designed to protect your organization's data and information.

Password Expiration Top   Close

Your Marketing Automated Review System MFA password will expire if your password has not changed within 30 days of setting it. If you attempt to login and your password has expired you will be prompted to authenticate yourself and click the Continue Login button to reset your password before being able to gain entry to the site.

Authenticate yourself with one-time PIN verification method and click Continue. Provide the new password and confirm and click on Continue Login will launch the Marketing Automated Review System home page.